Shipping Policy
Last updated: July 27, 2026
Where we ship
We ship to the United States and Canada. Checkout will only accept a delivery address in those destinations — if yours isn't one of them, get in touch and we'll tell you honestly whether we can work something out.
How quickly orders go out
Orders are packed and handed to the carrier within 1-2 business days of payment clearing. Orders placed on weekends or holidays start their processing on the next business day.
We make our products in small batches. If something in your order needs a fresh batch, we'll email you rather than leave you wondering, and you can wait for it, swap it, or cancel that item.
How long delivery takes
Once shipped, most orders arrive within 3-7 business days. That's the carrier's estimate, not a guarantee — weather, holiday volume, and carrier delays happen and are outside our control. Deliveries to Canada, Alaska, Hawaii, and rural routes generally take longer.
Shipping costs
We charge one flat rate per order — no per-item surcharges, however many bottles you buy.
- United States: $6.95 flat — free on orders over $75.00
- Canada: $24.95 flat
The free-shipping threshold is worked out on the value of the products in your cart, before shipping and tax. The exact charge is shown in your cart and again at checkout, before you pay.
Taxes and duties
We collect sales tax only on orders shipped to Utah — that's where we're registered to collect it. The rate is set by the city or town your order is being delivered to, not by where we are, so it's calculated from your address at checkout and shown as its own line. Delivery charges aren't taxed.
Orders shipped outside the United States may attract import duties, taxes, or customs handling fees on arrival. Those are set by the destination country, are not collected by us, and are the recipient's responsibility. Customs can also delay a shipment, which we can't speed up.
Tracking
You'll get a confirmation email when you order and a second email with tracking once the package ships. Tracking can take a day to start updating after it's issued — that's normal and doesn't mean the package is lost. If you have an account, your orders are listed under your orders.
Getting the address right
We ship to the address entered at checkout exactly as entered, so please check it before you pay. Tell us straight away if you spot a mistake — if the order hasn't shipped we can usually fix it. Once it's with the carrier we can't redirect it, and a package delivered to a wrong address you supplied isn't something we can refund. If it comes back to us as undeliverable, we'll refund the items and you can reorder, or we'll reship once you cover the postage.
Weather and storage
Botanical products don't love sitting in a hot mailbox or a freezing porch. Bring your order inside promptly, and if you're expecting extreme weather, consider shipping to an address where someone can take it in.
If a package is lost, late, or damaged
Contact us and we'll chase it with the carrier. If a package arrives damaged, or tracking says delivered and it isn't there, tell us within 7 days of the delivery date so we can open a carrier claim in time — see our Returns & Refunds Policy for how we put it right.
Title and risk of loss pass to you on delivery to the address you gave us, as set out in our Terms of Sale.
Contact us
Questions about a shipment?
LQ Logic LLC (d/b/a LQ Ranch)Contact form